If you have a complaint against the port operating company (POC), we advise you to note the following:

• Correspond with the port operating company formally through the department responsible for consumer complaints
   
• You will need to contact the port operating company in writing either by e-mail, fax or by post. Keep a copy of your letter and an acknowledgment that the port operating company received it where possible. Include the following in your letter:
   
• Your personal details: Name, a contact number where the POC can reach you, the line/telephone number you are complaining about.
   
• Information regarding your complaint: present your complaint clearly by stating what your problem is, when you started facing it, and what you have done about it since it began. Provide sufficient information that helps your service provider to investigate your problem, such as copies of bills and receipts of payments. At the same time, try to focus on the subject of the complaint rather than providing information that is related to an issue or a telephone number other than the one you are complaining about.
   
• If you contact the POC by phone or writing, take note of the date, the time of your call, the name and position of the person you speak to,
   
• If you have done all of the above and 60 calendar days passed by without resolving your complaints, come to us

Contact GOP through any one of the channels listed below:

Directorate of Commercial Affairs
Phone: 17359445
Fax: 17359523
P.O.BOX 75315
Hidd, the Kingdom of Bahrain
email: Commercial_affairs@gop.gov.bh

Provide GOP with:

• copies of all the correspondence between you and the port operating company,
• a description of the problem,
• A copy of your ID, as proof that you are the subscriber of the service who is making the complaint.
• Contact details, such as your telephone and fax numbers, mail address and e-mail address, in order for GOP to correspond with you.

What will happen next?

GOP will study your complaint and will acknowledge receipt of your complaint by phone. GOP may request further information/clarification depending on the nature of your complaint.

GOP will investigate your complaint with the port operating company and may disclose your identity to the port operating company for the purpose of resolving the complaint. If GOP deems it necessary to disclose your identity to your service provider, it will first take permission from you, unless the matter is considered urgent.

GOP will notify you once the complaint is resolved

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